Corrections
If something here is wrong, we want to know, and we would rather hear it from somebody irritated than not hear it at all. Include the page, the passage, and if you have it, the primary source showing the correct position. We correct on the page and note material corrections rather than making them silently.
This applies particularly to regulatory statements. Positions in this field change, and a page written at one moment can be overtaken. If legislation.gov.uk, gov.uk, the MHRA or a regulator says something different from what we say, they are right.
Clinicians and practitioners
If you work in this field and think we have described a mechanism inaccurately, please tell us. We are more interested in being right than in having been right, and a correction from somebody who uses the equipment is worth more than one from anybody else.
We will not, however, remove accurate material because a business finds it commercially inconvenient, and we do not offer a right of reply built into publication timing.
Readers
We read everything. We cannot give personal medical advice and we will not tell you whether to have a treatment or which provider to use, because we have assessed none of them and because that is a decision for you and a clinician who has examined you.
What we can do is point you at the article that covers what you are asking about, and if there is not one, we note the question. A great deal of what is published here started as somebody's email.
Provider listing enquiries
The terms, the rate card and the list of things we refuse to sell at any price are on the provider listings page. Please read it before enquiring, because it answers almost every question and it will save us both a message.
A listing buys a listing. It does not buy coverage, a verdict, a position, a comment or a tone.
Press and researchers
We are happy to explain our method, our verdict vocabulary and our commercial model to anybody writing about the sector, and to point at the primary sources we rely on. We do not provide comment on named businesses, because we do not assess named businesses.
What we will not respond to at length
Offers of guest posts, sponsored content, link exchanges, affiliate partnerships or advertising from device manufacturers. Requests to remove accurate material. Requests to add a business to a ranking, which does not exist. Requests to see an article before publication.